It is very important to us that we continually deliver an experience that not only meets, but also exceeds our customers’ expectations of us.

In our efforts to continually improve our service and your experience, we have engaged the services of TLS, an outside research firm, to contact each customer for comments on their experience with the company.

California Closets Danvers, MA Showroom
California Closets Danvers, MA Showroom

California Closets scores big on Net Promoter© Survey

How did California Closets measure up to other Loyalty Score leaders?

  • The highest recorded Net Promoter© Score known publicly is USAA at 82%
  • Harley-Davidson has a score around 80%
  • California Closets Net Promoter© Score is 79.9%
  • Apple has a Net Promoter© Score of 77%
  • Google scores at 71%
  • GE measures in at 71%
  • Loyalty score leaders such as Southwest Airlines and American Express have scores around 50%
California Closets - Natick, MA Showroom: Design Consultation
California Closets - Natick, MA Showroom: Design Consultation

The information we receive allows us to continue to improve our services and make their next experience with California Closets an even better one.

At California Closets New England, we are working hard to provide the best possible customer service – we want t0 do our best and we want to make our customers happy.

California Closets - creative storage solution for entryway
California Closets - creative storage solution for entryway

We believe in functional yet aesthetic design, the art of organization, and power of listening to its customers

As the leader in the custom storage industry, we bring the experience and the expertise to each individual we reach. The experience of our customers is essential to our business – we strive to make a difference in their homes and in their lives.

Phone: 800.225.6901 or Request a FREE in-home design consultation

2 thoughts on “California Closets scores big on Net Promoter© Survey

  1. Very impressed by this article. My best wishes to you Ken and everyone else at CC New England for great work in the area of new promoter scores. Beating Apple, and coming close to Harley Davidson are great achievements.

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